Refund and Cancellation Policy

1. No Refund After Successful Digital Delivery

Due to the nature of digital products and immediate AI processing costs, all sales are final once payment is captured and the purchased files, audit, portfolio, or digital output has been successfully delivered or made available.

2. When You Are Eligible for a Full Refund

• -Failed delivery: payment was deducted for a purchase but the portfolio link, download, audit, or digital output was not delivered or made available. This does not apply to voluntary tips, which are not purchases and deliver nothing by design - see section 6.
• -Duplicate charge: you were charged more than once for the same session or order.
• -Technical failure: the system was unable to parse or process your document and no usable analysis or purchased output was delivered.
• -Wrong amount captured: the payment gateway captured an amount higher than the amount shown at checkout.

3. How to Claim a Refund

Email help@cvscan.in with subject line "Refund Request - [Your Cashfree Order ID or Payment ID]". Include your order/payment ID, the email used during payment, screenshots if available, and a brief description of the issue.

4. Refund Timeline

We acknowledge refund requests within 2 business days. Approved refunds are initiated to the original payment method through the payment gateway. Bank or UPI settlement timelines may vary depending on the payment provider and banking network.

5. Cancellation Policy

CVScan is a one-time pay-per-use digital service. There are no subscriptions or recurring charges, so there is nothing to cancel after a one-time transaction.

6. Voluntary Tips

• -A tip is a voluntary contribution to support CVScan. It is not a purchase: it unlocks no feature, delivers no file, and buys no service. Nothing about your resume, score, or downloads changes whether you tip or not.
• -Because a tip is given by choice rather than in exchange for a product, the delivery-based rules in sections 1 and 2 do not apply to it.
• -You may ask for a tip back within 30 days, for any reason or none, by emailing help@cvscan.in with your order ID. We will refund it without asking why. We would much rather return your money than have you raise a dispute with your bank.
• -Before a tip is charged, the payment screen states in writing that it is voluntary, unlocks nothing, and is refundable on request within 30 days. We record the exact wording shown, the amount chosen, and the time you confirmed it, and we retain that record with the transaction.

7. Chargeback and Dispute Policy

We maintain payment, delivery, processing, and consent logs for dispute resolution. If you face a genuine issue, contact help@cvscan.in first so we can check the order and resolve it quickly - in almost every case we can refund you faster than a bank dispute can, and without the charge being held for weeks while it is investigated.

8. Contact for Payment Issues

Email: help@cvscan.in | WhatsApp: +91 74490 49049 | Business operator: TRIPSJAI TECHNOLOGIES, Chennai, Tamil Nadu 600099, India.